Frequently Asked Questions
Everything you need to know about our horological masterpieces.
What kind of movements do Thomas Earnshaw watches use?
Our timepieces feature a variety of high-quality movements, including precision Japanese quartz, reliable automatic self-winding movements, and intricate hand-wound mechanical calibers that celebrate the heritage of watchmaking.
How long does shipping take for international orders?
We offer worldwide shipping. Most international orders are processed within 1-2 business days and typically arrive within 5-10 business days, depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all packaging and tags intact for a full refund.
Are Thomas Earnshaw watches water-resistant?
Yes, most of our watches have a water resistance rating of 5 ATM (50 meters), making them suitable for everyday use and light splashes. However, they are not intended for professional diving or high-impact water sports.
Does my watch come with a warranty?
Every Thomas Earnshaw timepiece is backed by a 2-year international warranty from the date of purchase, covering any manufacturing defects in the movement, hands, or dial.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.